IT Services & Operations Leader
Driving resilient, scalable IT with security-first strategy and AI-assisted operations
Experienced IT leader across multiple industries with expertise in service desk management, business continuity planning, project/program management, M&A integration, cybersecurity, budget and vendor management, and strategic planning. Skilled at leveraging AI and advanced prompting to improve processes, align IT with business outcomes, and build high-performing teams.
Core Expertise
Security & Compliance
CMMC/DFARS/NIST frameworks, cybersecurity program leadership, and incident response readiness
Infrastructure & Operations
Scalable IT service delivery, multi-site operations, and strategic technology roadmapping
Strategic Planning
IT budget management, vendor relationships, and aligning technology initiatives with business goals
Business Continuity
Disaster recovery planning, risk management, and ensuring operational resilience
Performance Metrics
SLA/KPI/CSAT optimization, data-driven decision making, and continuous improvement
AI-Assisted Workflows
Leveraging artificial intelligence and advanced automation to optimize IT processes and operations
Leadership Experience
Director of IT
- Leading scalable, secure infrastructure transformation for construction operations, driving significant productivity gains and cost optimization
- Architecting comprehensive data governance framework for project management, cost control, and executive reporting
- Spearheading enterprise cybersecurity program with CMMC/DFARS/NIST compliance and incident response capabilities
- Building and mentoring high-performing IT team while modernizing technology stack and operational processes
Director of IT
- Built and led enterprise-wide IT operations across multiple Hawaiian islands, aligning technology strategy with parent company objectives
- Transformed legacy technology infrastructure through automation, self-service capabilities, and robust SLA/CSAT frameworks
- Managed PCI-adjacent compliance initiatives supporting 6 operational bases and 31+ concierge locations
- Owned comprehensive technology portfolio including Workplace Tech, Corporate Engineering, PMO, and Strategic Sourcing
Senior Manager, IT Global Services
- Scaled global service desk operations from 6 to 16 full-time staff plus 9 contractors, supporting 3,600+ employees worldwide
- Managed $4M+ annual budget while authoring Major Incident Management protocols and implementing metric-driven operations
- Led enterprise onboarding/offboarding processes, executive support services, and comprehensive vendor/asset management
IT Helpdesk Lead
- Scaled business support operations from 300 to 1,200 employees while leading a team of 10 technical professionals
- Orchestrated rapid office expansion from 1 to 6 locations, implementing standardized onboarding workflows and infrastructure rollouts
- Managed complex, security-focused environments with regular performance reporting to executive leadership
Measurable Impact
Ready to Transform Your IT Operations?
Let's discuss how strategic IT leadership can drive your organization's success and competitive advantage.